Privacy

Overview

Eon Scentworks operates this store and website, including related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience. Eon Scentworks is powered by Shopify, which enables us to provide these services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Payment and financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment details. Payment information is processed through Shopify and its payment processing partners.
• Account information, including your username, password, preferences, settings, and account-related details if you create or use a customer account.
• Transaction information, including items you view, place in your cart, purchase, return, exchange, or cancel, as well as your order history.
• Communications with us, including information you provide when contacting us for customer support, questions, returns, damaged items, or other inquiries.
• Device information, including information about your device, browser, network connection, IP address, and similar identifiers.
• Usage information, including how and when you interact with or navigate the Services.
• Marketing preference information, including your email subscription status and communication preferences.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, contact us, sign up for email updates, or otherwise provide information to us.
• Automatically through the Services, including from your device, browser, cookies, pixels, analytics tools, and similar technologies.
• From Shopify and other service providers that help us operate the store, process orders, provide payment services, fulfill shipments, analyze website activity, prevent fraud, and communicate with customers.
• From partners or other third parties where permitted by law and where relevant to the Services.

How We Use Your Personal Information

Providing, Tailoring, and Improving the Services

We use your personal information to provide the Services, including to process payments, fulfill orders, arrange shipping, facilitate returns, manage customer accounts, remember preferences, provide customer support, send order-related notifications, and improve the shopping experience.

This may include using your information to better understand how customers interact with the Services and to improve the website, product presentation, checkout process, and customer support experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending email updates, product announcements, waitlist communications, launch notices, archive access notices, or other promotional communications.

You may opt out of marketing emails at any time by using the unsubscribe link included in our emails.

We may also use certain tools provided by Shopify or other service providers to show online advertisements or understand how customers interact with the Services. Depending on where you reside, you may have the right to opt out of certain targeted advertising or sharing of personal information.

We do not require you to consent to marketing communications as a condition of making a purchase.

Security and Fraud Prevention

We use personal information to provide a secure payment and shopping experience, authenticate accounts, detect and prevent fraud, investigate suspicious activity, protect the Services, and maintain the security of our business.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your password or access details with anyone else.

Communicating with You

We use personal information to respond to customer inquiries, provide customer support, manage returns or refunds, respond to damaged or incorrect item claims, and maintain our business relationship with you.

Legal and Compliance Purposes

We may use personal information to comply with applicable law, respond to valid legal process, participate in legal proceedings, enforce our terms and policies, protect our rights, and protect the rights, safety, or security of our customers or others.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business, operational, legal, or compliance purposes, including:

• With Shopify, which hosts and powers the Services.
• With vendors and service providers who help us operate the Services, including payment processing, fraud prevention, IT management, analytics, cloud storage, customer support, fulfillment, shipping, returns, and communications.
• With shipping carriers and fulfillment-related providers in order to deliver orders and manage shipping issues.
• With marketing and advertising partners where permitted by law and in accordance with your rights and choices.
• When you direct us, request us, or consent to disclose information to a third party.
• With affiliates or within our corporate group, if applicable.
• In connection with a business transaction, such as a merger, acquisition, restructuring, bankruptcy, or sale of assets.
• To comply with legal obligations, respond to subpoenas or other lawful requests, enforce our policies, protect the Services, and protect our rights or the rights of others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for us and for you.

Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

We may use certain Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise rights over that information.

To learn more, you can review Shopify’s Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate the Services, remember preferences, understand website activity, support security, improve the customer experience, and assist with marketing or advertising.

Depending on your location, you may have the right to manage or opt out of certain cookies, targeted advertising, or similar technologies. Your browser may also allow you to block or delete cookies. If you disable cookies, some parts of the Services may not function properly.

Where applicable, we will honor Global Privacy Control signals as required by law.

Third-Party Websites and Links

The Services may contain links to websites, services, or platforms operated by third parties, including payment providers, social media platforms, shipping carriers, or other external websites.

If you follow links to websites not affiliated with or controlled by Eon Scentworks, you should review their privacy policies, security practices, and terms. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.

Our inclusion of a third-party link does not, by itself, imply endorsement of that website, service, or its owner or operator.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact information below so that we may request deletion as appropriate.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined by applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable measures designed to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee perfect security.

We recommend that you do not send sensitive or confidential information through unsecured channels.

How long we retain personal information depends on several factors, including whether we need the information to provide the Services, maintain your account, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, maintain business records, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.

• Right to access or know: You may have the right to request access to personal information we maintain about you.
• Right to delete: You may have the right to request that we delete personal information we maintain about you.
• Right to correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right of portability: You may have the right to receive a copy of certain personal information in a portable format.
• Right to opt out of sale, sharing, or targeted advertising: Depending on where you reside, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising, sale, or sharing as defined by applicable law.
• Right to manage communication preferences: You may opt out of promotional emails by using the unsubscribe link included in those emails. If you opt out of promotional messages, we may still send non-promotional messages, such as order confirmations, account notices, shipping updates, or customer service communications.

You may exercise applicable rights by contacting us using the contact information below or through rights tools made available through the Services.

To learn more about how Shopify uses personal information and rights related to data processed by Shopify, you can visit Shopify’s Privacy Portal.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing a request, as permitted or required by law. Where applicable, you may designate an authorized agent to make a request on your behalf. Before accepting such a request, we may require proof that the agent is authorized to act on your behalf and may require you to verify your identity directly with us.

Complaints

If you have a complaint about how we process personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country, state, or region where you live.

If we transfer personal information out of the European Economic Area, the United Kingdom, or another jurisdiction with specific transfer requirements, we will rely on recognized transfer mechanisms where required by applicable law, such as Standard Contractual Clauses or equivalent mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services, legal requirements, or other operational, legal, or regulatory reasons.

When we update this Privacy Policy, we will post the revised version on this website, update the “Last updated” date, and provide notice where required by applicable law.